Frequently Asked Questions

Everything you need to know about shopping with SportZone

How long does shipping take within New Zealand?

We offer nationwide delivery across NZ. North Island orders typically arrive within 1-2 business days, while South Island and rural deliveries may take 3-5 business days.

What is your return policy for sporting equipment?

We offer a 30-day return policy for most items. Products must be in original, unused condition with all packaging intact. Please note that for hygiene reasons, certain items like swimwear and undergarments cannot be returned.

Do you offer international shipping?

Currently, SportZone.co.nz focuses exclusively on serving the New Zealand market to ensure the fastest delivery times and best local support for our customers.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, Amex), as well as popular buy-now-pay-later options like Afterpay and Laybuy for your convenience.

How can I track my order?

Once your order has been dispatched, you will receive an email containing a tracking link from our courier partner so you can monitor your parcel's journey to your doorstep.

Are your products covered by a warranty?

Yes, all products sold on SportZone.co.nz are covered by standard manufacturer warranties and the New Zealand Consumer Guarantees Act to ensure you receive high-quality gear.